For us, keeping the promise is important; But due the ongoing health emergency, delivery times may be longer than expected.
Shipping Cost are €9, except for orders over € 99, for which shipping is free. However, free shipping may vary in promotional periods.
Once your order has been completed, you will receive an email confirmation for it.
After having sent your package, we will send you the confirmation by email with of our courier tracking number.
No, you can’t. Once you have made the order cannot be canceled.
Alcott guarantees delivery within 5/10 working days.
Deliveries are made during office hours from Monday to Friday.
Couriers make 3 delivery attempts. After two delivery attempts, the package will be sent to our warehouse. If there is a notice of non-delivery, contact FEDEX at the reference office.
We recommend choosing an address where gls courier can find you easily available.
It will not be possible to change the address after the conclusion of the order.
All orders are processed automatically and we are unable to change the shipping and delivery times. It is not possible to indicate the delivery time. The courier delivers from Monday to Friday during office hours.
In the event that the courier delivers you damaged package, wet or open, please you will accept it only with reservation, specifying the reasons for the reserve on the waybill before putting your signature (e.g. open package, wet package, etc..)
You can check the status of your order in your section of your wall MY ORDERS.
- Banking problem
- Problem with the delivery address
- Fraudulent motivation
- After 3 attempts of delivery by the courier failed to the indicated shipping address
No, it is not possible to change sizes, colors etc. once the order has been placed. The order can be returned and the customer refunded. If you want you can buy new item by placing a second order.
If your order has been shipped incomplete, we assure you that we will refund the cost of the absent items. If you receive such a notification, do not wait for the delivery of the missing items on a later date. The order is closed, once it is shipped.
No, it is not possible to modify orders once they have been placed.
If you complete your order and subsequently purchase other items online, you must know that these are different orders that cannot be combined. You will have to bear the shipping costs of both.
No, it is not possible to deliver your order to our stores.
For the moment we ship to Netherlands, Italy, Spain, Austria, Belgium, Germany and France, but we will ship soon in more Country of EU.