1. My Alcott is an exclusive loyalty program dedicated to all Alcott customers who hold a Fidelity Card. Membership is free.

2. You can join the My Alcott program by registering at any Alcott store or online at www.alcott.eu. In Alcott stores, you can enjoy discounts and services simply by showing the QR Code available on your profile on the website, in the app, or on the receipt.

3. Members of the My Alcott program (hereinafter referred to as "Customer/s") enjoy the following benefits and exclusive services in Alcott stores worldwide and on the online store www.alcott.eu (hereinafter referred to as the "Site").

4. For every euro spent in Alcott stores and/or on the online store, a loyalty point will be awarded.
The program consists of 3 levels:

• - Green Level: 0 to 200 points;
• - Gold Level: 201 to 500 points;
• - Platinum Level: from 501 points. The discount percentage is applied to purchases made after reaching the level. The accumulated points are assigned during the shipping phase of the merchandise. In case of a return, points are deducted based on the paid value of the individual item. - Green Level: 1 coupon for 5% off with no minimum spend.
  - Gold Level: 1 coupon for 10% off with no minimum spend.
  - Platinum Level: 1 coupon for 15% off with no minimum spend.
  

5. Additional benefits:

• Double points: Periodically, selected products will grant double loyalty points upon purchase.
• Birthday discount: - Green Level: Double points throughout your birthday month.
  - Gold Level: 20% discount on an order for your birthday.
  - Platinum Level: 25% discount on an order for your birthday.
  
• Exclusive promotional invitations: You will receive exclusive invitations to promotions and events.

Coupon conditions:

• Each coupon is valid for one month from the date of issue.
• Coupons cannot be combined with other ongoing promotions.
• Coupons are not valid on already discounted products.
• Each coupon can be used only once.

7. Level upgrade: To move from one level to another, you need to accumulate the required number of points. Accumulated points are valid for 12 months from the date of acquisition.

8. Communications: The Customer authorizes Alcott to send commercial communications related to the loyalty program via newsletter, app, SMS, and WhatsApp. The Customer may revoke this authorization at any time.

9. Data protection: Customers' personal data will be processed in compliance with current privacy regulations. The complete privacy policy is available on the Site.

10. Program modifications: Alcott reserves the right to modify these general terms at any time. Changes will be communicated to Customers at least 10 days in advance and published on the Site.

11. Withdrawal: The Customer may withdraw from the loyalty program at any time by sending a written notice to Alcott.

12. Liability: Alcott assumes no responsibility for any malfunctions or disruptions of the loyalty program.

13. Governing law: This agreement is governed by Italian law.