You can choose from different forms of payment:
PayPal, Visa, Visa Electron, American Express, Maestro
We’re currently not able to accept cash, cheques and phone orders.
When will you charge the order on my credit card?
Once the order is finalized, a pre-authorization will be made on your card to insure its validity and the availability of funds.
This is not the charge which will be made upon the shipping of the goods, notified by email.
When will you charge my Paypal account?
The charge on the PayPal account will be made upon the completion of the order.
Is it safe to purchase from your website using a credit card?
The payment data transmission is completed using the highest standard of security thanks to the most advanced codification systems (SSL): the data of your credit card will never be available to third parties. We only use protected connections, as you can see from the “https” suffix, on the address bar in the browser.
Why am I not able to complete my order?
Please check you’ve inserted all correct payment data. If you had chosen to pay by card, and still have issues completing the order, please do get in touch with your bank.
Why the amount charged is different from the amount stated in the order?
If upon shipping some of the articles should no longer be available, the amount debited on your card will match the total amount of the shipped goods.
Can I cancel an order?
Yes, you can cancel an order. Please contact our Customer Care for assistance.
SHIPPING TIMES AND COSTS
Shipping coast: €5 ITALY - €8 SPAIN (we ship in Italy and Spain only).
Alcott guarantees the delivery within 3/5 woring days for orders placed from Italy, and 5/7 days for orders placed from Spain. Monday to Friday before 4PM. For the islands, the delivery might take a 1/2 days longer. The deliveries are made within office hours, Monday to Friday.Â
The courier will try to deliver your package twice. All orders are processed automatically and we’re not able to modify the shipping and delivery timings.
The package arrived damaged, what should I do?
If the packaged arrived damaged, wet or opened, please accept it by indicating "goods unchecked" only.
Can the delivery addres be different from the billing address?
Yes, when redirect to the payment page, you can indicate a shipping address different from the one you’ve used for the registration.
Where is my order?
You can check the status of your order from the section “MY ORDERS” on your profile. Alternatively, copy the order number you’ve received with the confirmation email and paste it HERE
- Check the shipping address;
- Should you receive an alert for a missing delivery, please contact the nearest GLS’s office.
Can I choose the delivery time?
It is not possible to select the preferred delivery time. The courier will deliver Monday to Friday, within office hours.
We suggest you choose an address where you’re easily reacheable. Please note that it won’t be possible to change the shipping address once the order is completed.
What happens if I’m not home when the order is delivered?
The courier will try to deliver the order for two consecutive days. After two attempts the order will be sent back to our warehouse.
Can I request an invoice?
Yes, it’s possible to request an invoice by using your “fiscal number”. You can choose to use different information from the delivery by unclicking the option “the delivery address is the same as the billing one”. In order to receive an invoice you need an Italian “fiscal number”; without it we won’t be able to emit an invoice. Should you be a foreigner or not insert a “fiscal number” you will receive a purchase receipt as proof of payment.
Can an order be annulled?
An order will result into an annulment for:
- Issues related to banks, delivery address or suspect of fraud.
- After two failed delivery attempt
RETURNS AND REFUNDS
What are your return conditions?
You can return any product purchased, within 15 days from the confirmation email.
How can I return the goods?
Attention please:Â make sure all products are in the original condition with all tags attached, neither stained or worn.
Returning the goods is easy:
Is the return free?
No, it cost €4 in Italy and €15 in Spain.
How and when will I receive the refund?
Once the return is approved (all goods must be in their original condition, new and with all tags attached), you will receive an email to confirm the acceptance of your return and to confirm that the refund will be processed within a few days.
Please note that the timings for the refund on your credit card might vary according to your bank.
Where can I check the status of my refund?
You can check the status of your refund from the page MY ORDERS on your profile.
What should I do if the amount is not correct?
Please contact our customer care, we will solve your problem as soon as possible.
Can I receive the refund on a card different from the one used for the payment?
For security reasons we cannot make a refund on a card different from the one used for the purchase.
See our size guide and find the perfect fit!
When possible, remove all accessories, close all Velcros and zips before washing. Place all stockings, underwear and delicate garments in a separate washing bag before placing them in the washing machine.
In order to retain the original shape of the garments, please make sure you dry them by placing the garments flat.
Linen is a very delicate natural fiber. After washing, in order to retain the original shape of the garments, please steam iron it inside out.
Viscose is a natural fiber that can easily lose its shape when wet. To retain its original status, you must steam iron it.
Silk is a very delicate material and must be handled with care. Use a delicate detergent and do not stretch the garment when wet.
For the wool garment is generally enough to expose them to fresh air. For washing, use a delicate detergent and when machine washed, use a delicate program or hand wash.
To avoid discoloration, wash the denim inside out and when the washing is finishes, remove them from the machine to avoid changes to its original shape.
All leather garments must be dry cleaned.
The filling must be always completely dry. When tumble dry the garments, add to the machine some tennis balls which will help the dawn distribute along the garment.
Raincoats must drip dry. Should you tumble dry the garments, use a low temperature.
GENERAL CONDITIONS OF SALES AND USAGE OF THE WEBSITE
1. INTRODUCTION AND CONCLUSION OF THE CONTRACT
This document (along with all mentioned documents) contains the conditions regulating the usage of this website (www.alcott.eu) and the purchase of goods in it (stated from now on “the conditions”)
All purchases made through the website www.alcott.eu and according to the procedures here indicated, will be regulated by these conditions.
The contract stipulated by Capri s.r.l and the client is closed with the acceptance, even if partial, of the order by Capri s.r.l. who retains the right, according to its own judgment, to accept the order.
The acceptance is tacit unless communicated otherwise to the client. By placing an order according to one of the manners provided, the Client declares to have understood all indication provided through the purchase procedure and to accept all conditions (of payment as well) noted below.
It is excluded every right of the client to receive a compensation or monetary indemnity, as well as any responsibility, for direct or indirect damages caused to people and/or objects, caused by the non acceptance, even partial, of an order.
The sale of products, through this website, is managed by CAPRI S.R.L. (from now onwards “Capri), with registered office in Naples (Italy), postal code 80122, in Via Francesco Caracciolo number 15, fiscal code and VAT number 05647000636, registered in Naples with number 05647000636, R.E.A. number NA452551/88, phone number 003908118901331, emailÂ firstname.lastname@example.org.
The applicable law implies that part of the information or the communications sent, must be in written form; when using this website, the user accept that the majority of the communications with Capri are in electronic format.
2. CONDITIONS OF USAGE OF THE WEBSITE
The user, by using this website and/or placing orders through it, accepts to use the website only for viewing or to place valid orders and not to place fake or fraudulent orders which will be automatically annulled by Capri.
The user, by using this website and by placing orders though it, (i) agrees to provide Capri with its email address, postal address and/or other truthful and real contact data, (ii) guarantees to be over the legal age (over 18 years old), to be legally able to bound legal contracts and (iii) authorizes Capri to use these information to get in touch; (iv) the user recognizes and accept that all copyrights, registered trademarks and any kind of intellectual property on the materials or the articles presented as part of the website are only owned by Capri.
The articles on the website are only available for shipping on the Italian territory.
3. CONCLUSION OF CONTRACT AND RESPONSIBILITY
The presented information and the details in the website are not an offer to the public but an invitation to present a contract proposal. No contract related to any product will be in place between the user and Capri until the order is accepted; shouldn’t the offer be accepted and the account is debited already, there will be a full refund. To place an order, the user will have to follow the procedure and click on the “authorize payment” icon; shortly will receive first a confirmation email (order confirmation), to state the acceptance of the order, and then a following email to confirm the shipping of the order (shipping confirmation).
The contract for the sale of a product between Capri and the user (the "Agreement " ) will be concluded only when the confirmation is sent. It is understood that all product orders are subject to the availability of the same. Capri reserves the right - expressly accepted by the user - to refuse the processing of orders after sending the Order Confirmation and to remove said products from the website . The responsibility of Capri about the products purchased on its website will be limited exclusively to the purchase price of the products in question ( in particular ruling out any liability for consequential damages ) .
4. PRODUCTS DELIVERY TERMS
PAY ATTENTION: when you receive the package please check the integrity of the package before you sign the receipt. If you finds irregularities to the package, lacerations (or was partially open or other irregularities) please signing with content verification and report to us immediately. In this way, any damage to the transported material (or partial failures) will be refused by the carrier or by our insurance company. Differently, if there are no reported irregularities, we will not bear damage or theft due to the non integrity of the package.
The products will be sent , unless unforeseen difficulties , by the date specified in the Dispatch Confirmation or, if it had not specified any date of delivery , within the period estimated at the time of the selection of the mode of delivery and , in any case , within the maximum 30 days from the date of the Order Confirmation . If for any reason , Capri is unable to respect the terms of delivery, will specifically inform you and will communicate a new delivery date , or will cancel the order , with the resulting full refund of the amount paid .
Please note that no deliveries are made on Saturdays , Sundays and holidays , and that delivery will be deemed made by the acquisition , by the user or a third party designated by him , the availability of material products , which will be furnished by the signing of the receipt of the order to the shipping arrangement .
If it is not possible to complete the delivery , the products covered by the order will be sent to the deposit chosen by Capri and will be left to the user a warning specifying the place where the products are and the mode with which to agree a new delivery . If delivery can not take place for reasons not attributable to Capri after 15 days from the date on which the order is available for delivery , the contract will be terminated and you will promptly be returned all monies paid , including the costs of delivery ( to the exclusion of any additional costs arising from the choice of a method of delivery other than the ordinary method and save the additional transport costs resulting from the termination of the Agreement ) and in any event within 14 days from the date of termination.
The risks of the products will go to you from the moment of their delivery , while the ownership of the products will be transferred to the reception , from Capri , of the full payment of all amounts due in relation to the same , including shipping costs.
In any case, Capri will not be in any way responsible for failures or delays in performing any of his obligations under the Contract, due to events of Force Majeure, such as but not limited to, any act, event, non-happening, omission or accident beyond our reasonable control; strikes, lockouts or other industrial action uprisings, riots, invasion, terrorist attacks or threats of terrorist attacks, war (declared or not) or threat of war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; inability to use public or private telecommunications networks. It is understood that the execution of the obligations under the Contract will remain suspended for the duration of the force majeure with the automatic granting of an extension for the execution of the Contract equal to the duration of that period.
5. PRICE AND PAYMENT MODE
The price of products will be specified from time to time on the website of Capri , except obvious errors ; in case of errors in product prices, Capri will promptly inform you and give you the option of reconfirming your order at the right amount or canceling ; in case of non- confirmation , the order will be deleted and the user will be refunded the full amount paid .
The prices of the website include VAT but exclude delivery costs , which are to be added to the total amount to be paid . Prices are subject to change , but ( except as provided in the first paragraph of this Article ) possible changes will not affect orders for which you have already been sent an Order Confirmation.
After selecting the items you intend to buy , these items will be added to the cart and the next step will involve the completion of the order and the payment by following the instructions to purchase and with the possibility of changing the details of the Order in each upon buying process before payment . Payment can be made with Visa , Mastercard , American Express , and PayPal.
After selecting the items you intend to buy, these items will be added to the cart and the next step will involve the completion of the order and the payment aby following the instructions to purchase and with the possibility of changing the details of the Order in each upon buying process before payment. Payment can be made with Visa, Mastercard, American Express, and through PayPal. To reduce the risk of unauthorized access, the card information will be encrypted. Once we receive the Order, Capri will make a pre-authorization on your credit card to make sure it has sufficient funds to complete the transaction. The card will then be charged when the order will leave the warehouse of Capri. If the payment method is PayPal, the amount of the Order is debited from your PayPal account at the time of the order acquisition.
In accordance with the legislation in force, any purchase made through the website will be subject to Value Added Tax (VAT), in accordance with the Italian legislation in force and with Chapter I of Title V of the Directive 2006/112 / EC of 28 November 2006 on the common system of value added tax (VAT), for which deliveries will be considered located in the Member State that is in the delivery of items, being the legally applicable VAT regulations in each Member State of destination of the items that have been delivered in each order.
6. GOVERNING THE RIGHT OF WITHDRAWAL AND RETURNS
The user who stipulates the Contract and makes purchases through the website of Capri as a consumer is entitled to withdraw from the contract itself within a period of 14 days without giving any reasons .
The withdrawal period ends after 14 days from the day in which the user or a third party designated by him , acquires physical possession of the goods or , in the case of multiple goods ordered by one order and delivered separately , ends after 14 days from the day in which the user , or third party, acquires physical possession of the last good.
To exercise the right of withdrawal, the user must inform Capri by going on to the website and filling the contact form requesting a return and following all instructions to complete the request; following this request, the user will receive a confirmation email with the return form to fill and enclose in the package, together with the instructions to proceed.
In order to exercise the right of withdrawal , as an alternative to the above procedure , the user can use the model withdrawal form attached and follow the instructions on the confirmation email you receive for the withdrawal from Capri.
To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period .
In case of withdrawal from the contract , the user will be refunded all payments made in favor of Capri , including the cost of delivery ( except for the additional costs arising from the possible choice of a type of delivery other than the least expensive type of standard delivery offered and as provided below regarding partial withdrawal ) , without undue delay and, in any event, no later than 14 days from the day Capri will receive notice of withdrawal from the contract , except as indicated below in paragraphs ( i) , ( ii) and ( iii )
The refunds: (i) will be made using the same method of payment used for the initial transition and will not have any cost; (ii) can be suspended until the receipt of products;
The products will have to be returned to: CAPRI s.r.l.,Â L.M. Logistica società cooperativa, via Ficucella, Interporto Sud Europa – Lotto 7 – 81024 Maddaloni (Ce-Italia)Â Â within 14 days from the day the user has completed a request for a withdrawn from the contract.
The direct costs related to the return of the products, therefore the shipping costs related to the return, will be covered by the user to whom, before confirming the request for a withdrawal, will be indicated the cost of transportation and the courier to use for the return.
The user will be responsible only for any diminished value of the products resulting from its handling in different ways from those needed to determine the nature, characteristics and functioning.
The user will not be able to withdrawn from the contract if any of these product is the subject of the return: personalized goods, sealed goods which cannot be returned due to hygienic reasons and have been opened after the delivery.
The withdrawn right will only be applied to those products which are returned in their original conditions. No refund will be made if: (a) the product has been worn; (b) for products which are not in the same condition in which were delivered and/or are damages and in an altered conservation status and/or are without tags. The product to return will have to be sent back together with the receipt that came with the original package.
Should the user believe that the product, upon delivery, doesn’t meet the standard agreed in the contract, must contact Capri SrlÂ within 24 hoursÂ from the consignment of the delivery, indicating all product’s data and send the garment back to: CAPRI s.r.l.Â L.M. Logistica società cooperativa, via Ficucella, Interporto Sud Europa – Lotto 7 – 81024 Maddaloni (Ce-Italia).
Capri will examine the returned good and will inform the user via email if a refund will be issued. The refund will be made within 14 days from the related email with which will confirm to the user that will proceed with a refund for the article.
The costs related to the refund of the goods will be charged to the user while all costs related to faulty and damaged items, if responsibility of Capri, will be returned entirely, including the shipping costs.
They are expressly made subject to all the rights recognized by the law.
All product descriptions , information and materials that appear in the website are provided without express or implied warranties , except those provided by law .
The products of Capri, especially those made by hand ,present the natural characteristics of the materials used in the manufacture . Natural features such as grain , texture surface , nodes or the color change can not be intended as imperfections or flaws . These provisions do not in any way limit the rights granted to consumers by law or the rights of withdrawal from the Contract .
The Agreement may not be transferred or assigned by you without the prior written consent of Capri, that will however, have the right to transfer, assign , sub -contract or freely dispose in any way and at any time of the contract, or of any right or obligations hereunder.
If any article of the Terms , or any part thereof , or any of the provisions of the Agreement , should be determined to be invalid , illegal or unenforceable by the competent authority , that article , clause or provision shall be treated as not while the other articles , clauses and provisions will remain valid to the fullest extent permitted by law.
Capri reserves the right to revise and amend these Terms at any time provided that the user will be subject to the conditions in effect at the time of the Order, subject to the changes required by law .
9. APPLICABLE LAW AND JURISDICTION
The Agreement is concluded in Italy and is governed exclusively by Italian law. For the resolution of civil and criminal litigation arising from the conclusion of this Agreement, as from its interpretation and / or execution and / or resolution, if the user is a consumer, the local jurisdiction is that of the reference court of his town of residence; in all other cases , the local jurisdiction is exclusively that of the Naples with exclusion of any other court alternative or competitor.
I authorize , pursuant to art . 13 of the law . 196/2003 regarding the processing of personal data, the processing of personal data by the company Capri srl including publication on paper and digital, through the Web for purposes relating to the events organized and / or promoted by the company.
I authorize Capri s.r.l. to publish , communicate and disseminate, in print , digital photos through the web and videos depicting them , for use in the publication of catalogs , magazines , pop materials , web , social networks and newsletters brand Alcott , and for the purposes related advertising initiatives organized and / or promoted by the company.
This authorization doesn’t authorize the usage of the image in context which might jeopardize the personal dignity (or of the underage person) and in any case for a different usage from the one stated above.
The subscribed confirms that he had nothing to expect because of the above and irrevocably waive any right , action or claim arising from the above authorized .
We wish to inform you that Legislative Decree . n . 196 of 30 June 2003 ( " Code concerning the protection of personal data " ) provides for the protection of persons and other subjects regarding the processing of personal data .
According to the law , this treatment will be based on principles of fairness, legality and transparency and protection of your privacy and your rights .
According to Article 13 of the law . n.196 / 2003 , we hereby provide the following information :
9.1. The data collected from Capri s.r.l. and / or provided by the Users are collected and used by Capri srl , including tools and online procedures , for reasons directly related to the provision and management of the service and , with the consent of the User and after registration , to send commercial information , market research , publishing website , sending advertising material for products and services of Capri srl called third-party advertisers .
9.2 . Only after the registration and prior informed consent of the User , Capri srl might make a survey of the quality of its services and the degree of user satisfaction , carried out both directly and in collaboration with specialized companies ;
9.3 . When required , the provision of Personal Information is optional . However , failure to enter even a part of the data indicated as strictly necessary will make it impossible for Capri srl to provide the service .
9.4 . Some data may be communicated by Capri srl , for the purposes listed in points 1 and 2 also to third parties , responsible for carrying out activities directly related to the provision and distribution of services as well - your consent - to third party companies with which Capri srl It has signed trade agreements or partnerships aimed at encouraging the dissemination and distribution of services.
9.5 . The Code for the protection of personal information gives you the possibility to exercise certain rights, including those to obtain from Capri srl the confirmation of the existence or otherwise of their data and obtain the cancellation, transformation in anonymous form or block of data or to oppose the processing , for legitimate reasons , or oppose, any time , the treatments for the marketing and commercial information. To enforce these rights, users can apply directly to the data processor Capri srl , domiciled at the Cis Nola Isola 2 , Lots 231/233 - 80035 Nola ( NA ) which may apply to enforce your rights as provided by Article 7 of Legislative Decree n . 196/2003
At any moment the interested party , can exercise his rights towards the data controller under Article 7 of the D.lgs.196 / 2003 to obtain :
a) updating , rectification or , when interested , integration of data ;
b ) the cancellation, anonymization or blocking of data processed unlawfully , including data that need not be kept for the purposes for which the data were collected or subsequently processed ;
c) confirmation that the operations in letters a ) and b) have been notified , also as regards their content , of those to whom the data were communicated or disseminated , unless this requirement is impossible or involves the use of means clearly disproportionate to the protected right .
Acquired the information above, made pursuant to art . 13 of Legislative Decree no . 196/2003 , the user agrees to consent to the processing of data as described above .